In September of 2014, JCEL put a spotlight on Dr. Angela Savage and her case, "Tackling Long Delays in Transcript and Certificate Production in Higher Education." Dr. Savage's case examines a university that struggled to provide its students with transcripts and certificates at the time of their graduation. She details the problem-solving process that improved distribution of these key documents and subsequently evaluates the process for appropriate improvements.

Direct download: Dr._Savage_-_edited.mp3
Category:JCEL -- posted at: 2:15pm EDT